Frequently asked questions
Are these official releases?
Yes, all our releases are officially licensed!
Are you releasing cover albums or official OSTs?
Both! We plan on celebrating all things VGM, whether it be in the form of a cover album, or a soundtrack as you hear it in a game.
When will my card be charged?
Your card will be charged at time of order.
My item has arrived and there is damage, what do I do?
We do not accept returns. Feel free to reach out to us at the contact form on the bottom of the page with photos, and someone on our team will reach out to assist you!
What if contents of the package were damaged on a limited-run release ?
Please reach out ASAP. The severity of the damage will be assessed and an appropriate refund will be distributed. We cannot guarantee extra inventory on limited-run releases.
Where will my order ship from?
When will my order ship?
If the item is in stock, your item will ship within 2-3 business days. If the item is a pre-order, it will ship within 2-3 business days of the date listed on the product page